Terms and Conditions

Before your session:

• You must have a veterinary referral letter, unless you have been referred internally by one of our own vets or our own physiotherapist. Please ask your vet, if necessary, to fax us a referral letter, consenting to your pet's hydrotherapy. Download a form here.
• Please always let your dog toilet before a hydrotherapy session. If your pet fouls the water treadmill, we will have to make a charge of £25 for additional cleaning and filtering.
• Don't feed your dog just before (2hrs) a hydrotherapy session.
• Be aware that the first session may only last a short time, especially if your pet is anxious, unfit or especially sensitive. We want to make sure your pet's hydrotherapy session is as relaxed as possible for maximum benefit.
• If you think your pet may benefit for some extra encouragement in the treadmill, please bring a favourite toy or some treats.
• Please do not use any flea treatment on your pet within 24hrs before a session

General rules:

• We may need to shower your dog before and/or after the hydrotherapy session, depending on coat condition and weather. We may also need to dry your dog after the hydrotherapy session. You may do this yourself if you wish. If your dog requires a specific shampoo, please bring this with you on the day of the session.
• We reserve the right to refuse treatment to any dog.
• Please keep your dog under control and on a lead at all times whilst at the surgery.
• Please be aware of the possibility of wet or slippery floors when present in the hydrotherapy suite.
• Plastic overshoes may be worn at all times by clients entering the hydrotherapy suite, if you so wish.
• Please make the hydrotherapist is aware of any circumstances in your pet's health or condition which may have changed since the first hydrotherapy session. Please make the hydrotherapist aware of any previous or current ear or eye conditions your pet may be suffering from.

After your session:

• Don't feed your dog just after (1 hour) a hydrotherapy session.
• Please fill in one of our survey forms at the end of your pet's session or series of sessions.

You can't bring a dog for a hydrotherapy session:

• When a bitch is in season.
• When he/she is suffering from any contagious disease or condition, like dermatitis / mange / kennel cough / fungal skin disease / ear and eye conditions etc.